Interesting problem I came across, thought I would make a quick blog as the information I have found online was a bit spread out.
My client said they could not print emails in Outlook 2003. Clicking on the print button did not bring up a dialog box, checked the settings event logs but no errors. I asked them when this started happening and they said it worked fine until Thursday (11/06/09) and they installed Windows Updates on Wednesday night.
Remove the 4 updates that had install on Thursday and it printed emails fine in Outlook. Installed Outlook SP3 and checked again it worked fine.
Another staff member was having the same problem, after removing IE7 update (KB969897) it started working. So I installed IE8 and Outlook SP3 and all updates, tried to print and nothing worked. Even after removing the 4 updates that installed on Thursday still no joy.
Investigated further and found this website – http://groups.google.com/group/microsoft.public.internetexplorer.general/browse_thread/thread/f98fa75a4eef71e8/7c6c735c1ae5cf16?lnk=raot&pli=1 which says to reinstall KB969897 and uninstalling Microsoft Software Inventory Analyzer (MSIA) to resolved the issue.
Removed Microsoft Software Inventory Analyzer (MSIA) on IE8 machine and it started printing, installed the update on IE8 machine and the printing still worked.
Did they same for the IE7 machines and everything started working.
Sorry if you just wanted the answer, but thought I would write a story to hopefully save people the hassle of trouble shooting, or at least people can find out if they have the same problem.
Normally wouldn’t post about this, but after a 35 minute wait on hold to Microsoft and them generally being unhelpful hoped this would help someone.
